Contact Us

If you have a technical question or are having a problem with your pool:

Please use the ‘Ask A Question’ link at the bottom of the page most closely related to your subect. This method will get the fastest response and your question (and our answer) will be displayed for all website users to view. It will also be shown on other pages that might be related to your question.

For questions related to our website, or for questions of a general nature, please use one of the following email addresses: – For questions, concerns, or problems with spam or security issues that may seem to be related to our site – For questions, concerns, or problems with social media accounts (Facebook, Twitter, etc..) related to this site – For questions, problems or issues with the operation of or user experience on our site – For any other issue not listed above


6 thoughts on “Contact Us”

  1. Will you be restocking the easy set above ground pool repair kit soon? Or, what should I use from materials we may have at home? Thank you for your prompt response!

    • Sorry, this site is not affiliated with the Intex company, so we can’t help with orders, restocking or anything like that.

    • Hi Kathy, sorry for the late response. I think your numbers are a little off. A pool your size is is about 120 cubic feet which works out to about 900 gallons. For a pool of that capacity, you’ll want to use a little over 1-1/2 cups of bleach. Thanks for the question

  2. I have had my new pool for about 2 weeks and now the pump wont turn on…I bought it at target…What is the next step to get it replaced? who do I contact?

    • If your pump is plugged in to a GFCI outlet as it should be, the the first thing to do is to check to see if the outlet needs to be reset. After that, check to see if the circuit breaker has tripped. If either of those things had happened, then you’ll want to check your electrical work (or have an electrician check it) to make sure things are safe.

      If the electrical system is ok, then you may need to get a replacement pump from intex. Check their website for return policy and contact info.

      This site isn’t affiliated with intex, but they should be easy to get in touch with.


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